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Frequently Asked Questions

Buying on BrandLikeNew

  • Browse our extensive catalog of luxury items.
  • Select the item you wish to purchase and add it to your cart.
  • Proceed to checkout and follow the prompts to complete your purchase.
All items placed on BrandLikeNew are 100% authentic and inspected by a certified team investing years of experience in the market of luxury brands and advanced AI devices to ensure the highest level of authenticity.
No, we handle all communications between buyers and sellers to ensure a secure and smooth transaction process. If you have any questions about an item, please contact our customer support team.

General Information

BrandLikeNew is a premier online marketplace specializing in the sale of authentic preowned and new luxury brand items. We connect buyers with only authentic, affordable, and high-end fashion pieces from reputable sellers within Lebanon.
Yes. In addition to being Dealer of Entrupy, Trusted Seller and Authentication Expert, BLN (registered company BLN.store SARL) is granted a Legal Global Paid Partnership for Branded Content. This partnership ensures full transparency and credibility in our services. It also protects BLN clients and allows us to operate publicly without violating Instagram's platform rules.
Yes, we can help you identify whether the item you own is authentic or not. This service can be charged between $0 and $35 depending on the complexity of the item. For more details about Entrupy pricing, please click here.
Clients are still charged even when the item is deemed unidentified (or not authentic) since our experts invest same efforts to examine an item, retrieve its data, and draw its result.

It depends on the type of authentication:

  • Physical: within an hour then the item is returned to the owner in within 24 hours.
  • Entrupy: within an hour (except for Hermès Premium items that can take up to 24 hours).
To deliver an accurate and confident classification of an item, our authenticators combine their expertise with our AI database. Therefore, the item should be at their reach during authentication. Should you want to have an item authenticated by our team, kindly text us 24/7 at +961 81 539 488.
We are based in Byblos and our offices are open 7 days a week, by appointment, to clients wishing to authenticate their valuable items or check a product. However, our operations run worldwide online 24/7.
Creating an account is easy! Click on the “Sign Up” button at the top right corner of the homepage and fill in the required details. You can sign up using your Google account or email.

Selling on BrandLikeNew

If you have luxury items to sell, please contact us 24/7 through our website or directly by WhatsApp at +961 81 539 488. Our team will review your submission of pictures and get back to you to discuss the next steps.
Our fees include the Item Buyer Protection and are displayed on our Instagram page for more transparency of deals: $35 for items between $100 and $300; $40 for items between $300 and $600; $45 for items between $600 and $1000; 5% for items priced above $1000.
Pickups for items you wish to sell with us are free of charge.
When the item posted for longer than a month is not sold, we suggest a reduction in agreement with the owner. If the item is not sold in within two to three months, it is returned to the owner. No charges apply.
We take all brands mentioned in our catalog. However, you can always contact us at +961 81 539 488 if you wish to sell any brand we do not suggest or sell.

Shipping and Delivery

Currently, we offer a standard shipping method with delivery within 2-3 days. The shipping cost is $5USD, applicable all over Lebanon.
We currently do not ship internationally but are in the process of enabling this option soon. Stay tuned for updates!
Once your order is shipped, you will receive a tracking number via email and/or WhatsApp. You can use this number to track your package on our website or the carrier’s website.

Payment and Security

We accept payment via cash on delivery. This ensures you can verify your purchase before completing the transaction.
Although we primarily use cash on delivery, we ensure that all customer information is handled securely. Our website is regularly audited for security compliance to protect your data.

Returns and Refunds

We do not accept returns once the item is accepted at the door. However, you can check the item upon delivery. If the item is not as described, incorrect, or defective, you can return it immediately without any charge.
If you encounter any issues with your order, please contact our customer support team immediately by WhatsApp at +961 81 539 488. Provide your order number and a detailed description of the problem so we can assist you promptly.

Customer Rights

As a customer, you have the right to receive goods that match the description provided by the seller. If the item you receive is significantly different from its description or is damaged, you are entitled to return it at the time of delivery without any charges.
If you forget your password, click on the "Forgot Password" link on the sign-in page. Enter your email address, and we will send you instructions to reset your password.
We use advanced encryption technologies to protect your personal information. Our website is regularly audited for security compliance to ensure your data is safe with us.
You can reach our customer support team 24/7 via email at [email protected] or by WhatsApp at +961 81 539 488.
Yes, we offer a live chat option on our website for immediate assistance during business hours.